Terms and Conditions

§ 1. GENERAL PROVISIONS

This agreement defines the terms of use for the Łódź-Centre Parking, located in Łódź at Prezydenta Gabriela Narutowicza 26/28 Street, managed by TIS Partners sp. z o.o., with its registered office in Łódź, entered into the Register of Entrepreneurs of the National Court Register under KRS number: 0000336300, VAT ID: 7272750581, REGON: 100743293, hereinafter referred to as the Manager.
Definitions used in this agreement:
1. Parking – an area designated for parking vehicles, managed by TIS Partners sp. z o.o.,
2. User – a natural person, company, or organisational unit using the parking,
3. Vehicle – a mechanically powered means of transport permitted on public roads,
4. Subscription – a rental agreement for a parking space for a specified period under a fixed fee,
5. Parking ticket – a document entitling the holder to use the parking for a specified period.
User’s Declaration:
1. The User declares that they are the owner of the vehicle or authorised to use it.
2. The User undertakes to comply with the regulations, the full text of which is available on the website and at the customer service point.
The parking is open 24 hours a day, 7 days a week, unless otherwise specified in separate terms of the agreement or regulations.
The parking is a guarded facility.

§ 2. SUBJECT OF THE AGREEMENT

The subject of this agreement is the paid provision of a parking space under the terms specified in the agreement and the parking regulations.
This agreement constitutes a paid vehicle storage contract under Article 835 of the Civil Code, under which the Manager undertakes to supervise vehicles through monitoring and security personnel.
The parking is available to Users on a single-use, subscription, or reservation basis. Detailed conditions for each usage type are described in §4 (fees) and §5 (User obligations).
Types of permitted vehicles:
1. Only passenger cars, motorcycles, bicycles, and utility vehicles with a maximum permissible weight not exceeding 3.5 tonnes may use the parking.
2. It is forbidden to park trucks, buses, trailers, car transporters, and vehicles exceeding 2.2 metres in height (unless otherwise agreed).
3. In special cases, it is possible to park special vehicles (e.g., delivery vans) after obtaining prior consent from the Manager.
Rules for using the parking space:
Under the subscription, the User has the right to use the parking space assigned by the Manager, who may change the allocated space at any time during the agreement.
Entering the parking area and starting to use the parking space constitutes acceptance of this agreement under the terms specified herein.

§ 3. TERM OF THE AGREEMENT

The agreement may be concluded:
1. For a fixed term – in the case of a parking space reservation or subscription, valid for the period specified in the agreement,
2. For an indefinite term – in the case of a renewable subscription, valid until terminated by either party,
3. For a single use – in the case of short-term parking, the agreement expires upon payment and leaving the parking.
Commencement of the agreement:
1. For subscriptions – from the moment the agreement is signed and the first subscription fee is paid,
2. For short-term parking – upon collecting the parking ticket,
3. For reservations – from the date specified in the reservation agreement.
Extension of the agreement:
Renewable subscriptions are automatically extended for the next billing period unless the User terminates the agreement before the end of the current period.
Termination of the agreement:
1. Rules for terminating the agreement are specified in §9 of these regulations.
2. Termination of the agreement does not release the User from the obligation to pay due fees for the period of using the parking.
3. If the User leaves the vehicle in the parking after the subscription period ends or after the paid parking time expires, the Manager has the right to charge an additional fee according to the single-use parking rate or initiate the towing procedure under §11.

§ 4. FEES AND PAYMENT TERMS

Payment Obligation
1. Use of the parking is subject to payment according to the current price list, available:
  1. on the website parking.lodz.pl,
  2. at the customer service point at the parking, displayed in a visible location,
  3. at the entrance to the parking.
2. Entering the parking or renewing a subscription signifies acceptance of the applicable rates.
Types of Fees
1. Single-use fee – charged based on the time the vehicle remains parked, payable before leaving the parking.
2. Monthly or long-term subscription – a flat fee allowing use of the parking during the specified period.
3. Additional fees – e.g., for lost parking tickets, issuing duplicate access cards, towing fees, etc.
Payment Methods
Fees can be paid using the following methods:
1. Cash or payment card at the parking cashier or customer service point,
2. Bank transfer in the case of subscriptions.
Payment Deadlines
1. Single-use fees must be paid before exiting the parking.
2. Monthly or long-term subscriptions must be paid so that the funds are credited to the Manager’s account by the 10th day of each month (unless otherwise agreed).
3. In case of late subscription payments, the User may be blocked from the system until the outstanding amount is paid.
Consequences of Non-Payment
1. If the parking fee is not paid, the Manager has the right to:
  1. apply an additional fee according to the price list,
  2. deny the User access to the parking until the debt is settled,
  3. pursue payment through collection agencies or legal action.
2. If a subscription fee is unpaid for more than 14 days, the Manager may terminate the agreement and revoke access to the parking.
Refunds and Overpayments
1. If a subscription is cancelled during the month, the subscription fee is non-refundable unless stated otherwise in an individual agreement with the Manager.
2. In case of overpayment, the User has the right to request a refund.
3. Refunds are provided if an error is made by the parking system or if the agreement is terminated due to the Manager’s fault (§8).
4. Refunds will be processed via bank transfer to the User’s specified account or another method agreed upon with the Manager.
5. Refund requests must be submitted within 30 days from the date the overpayment occurred.
VAT Invoices
1. The User may request a VAT invoice for any payment made, provided this request is made on the day of payment.
2. Invoice requests can be submitted at the customer service point or electronically via the Manager’s email.
3. Upon the User’s request, a receipt with a VAT ID can be issued before payment at the customer service point or through the parking payment machine.

§ 5. RIGHTS AND OBLIGATIONS OF THE PARKING USER

Right to Use the Parking
1. The User has the right to use the parking in accordance with the terms specified in the agreement and parking regulations.
2. Entry and exit are made using a ticket, subscription card, or another access system defined by the Manager.
User Obligations
1. The User is obliged to comply with the parking regulations, follow traffic signs, and adhere to the instructions of parking staff. Violations may result in penalties as specified in the regulations.
2. The User must:
  1. Park only in designated spaces,
  2. Follow all traffic signs and adhere to the speed limit of 20 km/h within the parking area,
  3. Lock the vehicle during parking and avoid leaving valuables in plain sight. The Manager is not responsible for damages if the vehicle is left unlocked or unsecured,
  4. Switch off the vehicle lights during parking,
  5. Follow the instructions given by parking staff,
  6. Pay any outstanding fees before leaving the parking.
Prohibitions for Users
Users are prohibited from:
1. Leaving vehicles on access roads, in prohibited areas, or places that pose safety risks to others,
2. Smoking, consuming alcohol, or using open flames within the parking area,
3. Engaging in commercial or advertising activities without the Manager’s consent,
4. Storing fuel, flammable materials, or chemicals in the vehicle,
5. Washing, vacuuming, repairing vehicles, or replacing operating fluids on-site,
6. Leaving animals in unattended, locked vehicles.
Procedure in Case of Accidents or Vehicle Damage
1. In the event of a collision or damage to a vehicle on the premises, the User must immediately inform parking staff and, if necessary, call the Police.
2. If the User does not report the damage before leaving the parking, the Manager will not be responsible for later claims regarding the incident.
3. The Manager is not liable for damages caused by other Users. In such cases, claims should be directed to the responsible party.
Procedure for Lost Access Devices
1. In case of a lost parking ticket, subscription card, or other access device, the User must notify parking staff immediately.
2. A fee for issuing a duplicate card or key fob will be charged according to the current price list.
3. If the User cannot verify their identity or prove their right to the vehicle, the Manager may refuse to issue a duplicate until proper documentation is provided.

§ 6. RIGHTS AND OBLIGATIONS OF THE PARKING MANAGER

Right to Manage the Parking
1. The Manager is entitled to administer the parking, its infrastructure, and enforce the provisions of this agreement and the parking regulations.
2. The Manager reserves the right to temporarily close the parking or parts of it for maintenance, repairs, or upgrades.
3. The Manager may make changes to the traffic organisation within the parking area to improve safety and functionality.
Manager’s Obligations
1. Ensure the proper functioning of the parking system, including barriers, access control, and automatic payment machines.
2. Maintain the parking in proper technical and sanitary condition, including fixing malfunctions, snow removal, and upkeep of road markings.
3. The security staff are responsible for:
  1. Patrolling the parking area,
  2. Responding to situations that may pose risks to vehicles and Users,
  3. Notifying relevant authorities in case of incidents requiring intervention,
  4. Providing Users with information regarding the parking regulations.
4. Ensure the safety of Users and vehicles within the limits defined by the nature of the parking facility and the regulations.
Right to Enforce Regulations
The Manager or authorised parking staff has the right to:
1. Issue binding instructions regarding traffic and parking within the facility,
2. Impose additional charges for violations of the regulations, as outlined in the price list.
Monitoring
The parking is under video surveillance. The detailed rules of operation and data processing are specified in §10 of these regulations.

§ 7. LIABILITY OF THE PARTIES

User’s Liability
1. The User is fully responsible for any damage caused within the parking area by themselves, accompanying persons, or their vehicle.
2. The User is obliged to cover repair costs in case of:
  1. Damage to parking infrastructure (e.g., barriers, ticket machines, signs, fences),
  2. Damage to other vehicles caused by the User,
  3. Pollution of the parking area (e.g., leaking operating fluids).
3. The User agrees to properly secure their vehicle before leaving it in the parking, including:
  1. Locking doors, windows, and the boot,
  2. Switching off lights and electrical systems,
  3. Avoiding leaving valuable items in plain sight inside the vehicle.
Manager’s Liability
1. The Manager takes measures to ensure the safety of vehicles and Users through 24/7 supervision and monitoring. Within the legal limits, the Manager is liable for damages that occur within the parking area due to negligence, especially:
  1. Malfunctioning or failure of security systems (e.g., CCTV, barriers),
  2. Gross negligence by security staff,
  3. Failure to intervene during incidents that endanger safety.
2. The Manager is not liable for damages resulting from:
  1. Actions of third parties, including other Users,
  2. The User’s failure to comply with the regulations, such as leaving the vehicle unlocked or with the keys inside,
  3. Theft, damage, or loss of non-standard vehicle accessories or modifications, including mechanical, electronic, or visual enhancements.
3. The Manager is not responsible for valuable items, documents, goods, electronic equipment, or any other belongings left in the vehicle, regardless of their value.
Force Majeure
1. Neither party is liable for failure to perform or improper performance of the agreement due to force majeure.
2. Force majeure includes, but is not limited to, natural disasters, riots, acts of terrorism, or administrative decisions ordering the closure of the parking.
3. If force majeure makes it impossible to use the parking for over 30 days, the User may terminate the agreement without additional charges.
4. In case of temporary unavailability of the parking due to technical failures, the Manager will promptly undertake repair actions.
Procedure in Case of Damage
1. In case of damage, the User should:
  1. Report it to the parking staff before leaving the premises,
  2. Fill out an incident report with parking staff,
  3. Call the Police if the damage involves theft or a collision with another vehicle.
2. The Manager will review the report within 14 business days.
3. All damage claims should be submitted in writing or via email to the Manager’s contact details.
4. If the damage was caused by another User, the injured party must pursue claims directly against the responsible individual.
Insurance
1. The User should have mandatory third-party liability insurance (OC) for their vehicle.
2. The Manager does not provide additional insurance for vehicles in the parking area.
3. Claims against the Manager may be processed through their insurer if the damage resulted from the Manager’s fault.
Emergency Situations
1. In case of parking system failures (e.g., a malfunctioning barrier), the User must report the issue to the parking staff before taking any action independently.
2. In case of fire, fuel leakage, or other hazards, the User must immediately notify parking staff and relevant emergency services.
3. In life-threatening situations, Users should follow evacuation procedures and instructions from the parking staff.

§ 8. COMPLAINT PROCEDURE

Scope of Complaints
1. The User has the right to file a complaint in case of:
  1. Incorrectly charged parking fees,
  2. Malfunctions in the parking system that prevent proper use of the parking,
  3. Damage to the vehicle caused by the Manager’s fault,
  4. Other irregularities in the functioning of the parking that affected the service.
2. Complaints are not accepted in cases resulting from the User’s fault, such as improper use of the parking ticket, non-payment, or violation of the regulations.
How to File a Complaint
1. Complaints can be submitted in the following ways:
  1. In writing at the parking customer service point,
  2. Electronically via email to: biuro@tis-partners.pl,
  3. By post to the Manager’s registered address: TIS Partners Ltd., Prezydenta Gabriela Narutowicza 26/28, 90-135 Łódź.
2. The complaint should include:
  1. The User’s full name or company name,
  2. The vehicle registration number,
  3. The date and time of the incident,
  4. A description of the issue and justification for the complaint,
  5. A copy of the parking ticket, proof of payment, or other supporting documents.
Complaint Processing Time
1. The Manager undertakes to process complaints within 14 business days from the date of receipt.
2. If further clarification or consultation with the insurer is needed, the processing time may be extended to 30 business days, with the User being informed.
3. The response to the complaint will be provided in writing or electronically.
Complaint Resolution
1. If the complaint is upheld, the Manager may:
  1. Adjust the incorrectly charged parking fee and refund any overpayment,
  2. Cancel or reduce any additional charges applied in error,
  3. Pay compensation if the damage was caused by the Manager’s fault,
  4. Take other corrective actions as appropriate for the issue reported.
2. If the complaint is rejected, the User will receive an explanation of the decision.
Appealing a Decision
1. If the User disagrees with the Manager’s decision, they may file an appeal within 14 days of receiving the complaint response.
2. The appeal should include additional arguments or evidence supporting a re-evaluation of the case.
3. The final decision will be provided within 14 business days of receiving the appeal.
Alternative Dispute Resolution
1. If the complaint remains unresolved, the User may use alternative dispute resolution methods, such as:
  1. Mediation facilitated by the Provincial Trade Inspection Inspector,
  2. Proceedings before the Permanent Consumer Arbitration Court,
  3. Submitting the case to the Consumer Rights Ombudsman.
2. Any disputes arising from this agreement that cannot be resolved through negotiation will be settled by the court competent for the Manager’s registered office.

§ 9. WITHDRAWAL FROM AND TERMINATION OF THE AGREEMENT

Withdrawal from the Agreement by the User
1. The User has the right to withdraw from the agreement without giving a reason within 14 days from the date of conclusion if the agreement was made remotely or outside the business premises.
2. To withdraw, the User should submit a written statement or email to biuro@tis-partners.pl.
3. In the event of withdrawal, the Manager will refund subscription payments within 14 days of receiving the withdrawal statement, minus the value of services already rendered up to the withdrawal date.
Termination of the Agreement by the User
1. The User may terminate a subscription agreement with one month’s notice, effective at the end of the calendar month.
2. The notice should be submitted in writing or electronically.
3. The subscription fee for the current period is non-refundable.
Termination of the Agreement by the Manager
1. The Manager may terminate the agreement with immediate effect if the User:
  1. Fails to pay the subscription fee as specified in § 4.4.b),
  2. Violates the parking regulations,
  3. Deliberately damages parking infrastructure or endangers other Users,
  4. Parks in a prohibited area or obstructs traffic,
  5. Parks a vehicle that poses a safety risk (e.g., fuel leaks, mechanical damage),
  6. Fails to remove the vehicle from the parking after the agreement has expired.
2. If the Manager terminates the agreement due to the User’s fault, the subscription fee for the current period will not be refunded.
3. The User will be informed of the termination in writing or electronically.
Agreement Expiry
1. The agreement automatically expires in the following cases:
  1. At the end of the agreed period,
  2. When the User leaves the parking in the case of a single-use agreement,
  3. When the vehicle is towed at the User’s expense, as outlined in the parking regulations.
2. Upon expiry, the User must return any issued access cards, key fobs, or devices.
Refunds Upon Termination
1. A refund for the unused portion of a subscription is only possible if the termination is due to reasons attributable to the Manager (e.g., parking closure).
2. Refunds will be processed within 14 days of agreement termination, via bank transfer to the User’s designated account.
Leaving a Vehicle After Agreement Termination
1. After the agreement ends, the User must remove their vehicle within 24 hours.
2. If the vehicle remains after this period, the Manager may:
  1. Charge fees according to the single-use rate,
  2. Tow the vehicle at the User’s expense as outlined in §11.
Withdrawal Due to Force Majeure
1. In the event of force majeure (e.g., natural disasters, administrative orders to close the parking), both the User and the Manager may terminate the agreement without notice.
2. In such cases, the User may request a proportional refund for the unused subscription period, provided the request is submitted within 30 days of termination.

§ 10. PERSONAL DATA PROCESSING (GDPR)

Data Controller
The data controller for the parking users’ personal data is TIS Partners sp. z o.o., with its registered office in Łódź, Prezydenta Gabriela Narutowicza 26/28, 90-135 Łódź, registered in the National Court Register under KRS number: 0000336300, VAT ID: 7272750581, REGON: 100743293.
Scope of Processed Data
In connection with the use of the parking, the following data may be processed:
1. Individual and company user data:
  1. Full name or company name,
  2. Residential or company address,
  3. VAT ID (for companies),
  4. Vehicle registration number,
  5. Contact details (email, phone number, correspondence address),
  6. Details of contact persons indicated by the company (if applicable),
  7. Payment and invoicing information (e.g., bank account number for refunds, VAT invoice number).
2. Video surveillance data:
  1. Footage from cameras covering the parking area,
  2. Vehicle registration numbers,
  3. Images of individuals on the parking premises.
Purpose of Personal Data Processing
The User’s personal data is processed for the following purposes:
1. Execution of the parking use agreement (Art. 6(1)(b) GDPR),
2. Issuing invoices and processing payments (Art. 6(1)(c) GDPR),
3. Ensuring the safety of people and property through video surveillance (Art. 6(1)(f) GDPR – legitimate interest of the Manager),
4. Handling complaints and pursuing claims (Art. 6(1)(f) GDPR),
5. Communicating with Users regarding parking operations.
Data Retention Period
1. The Users’ personal data will be retained for the following periods:
  1. Video surveillance recordings – 14 days unless required for investigative purposes,
  2. Subscription data – up to 6 years after the termination of the agreement, in accordance with accounting regulations,
  3. Contact data – up to 12 months after the end of cooperation,
  4. Complaint-related data – up to 2 years after the complaint process concludes.
User Rights Regarding Personal Data
The User has the right to:
1. Access their data and receive a copy,
2. Rectify (correct) inaccurate or outdated data,
3. Request data deletion (“right to be forgotten”) if data processing is no longer necessary,
4. Restrict data processing under certain circumstances,
5. Data portability if processing is based on consent or an agreement,
6. Object to data processing under justified circumstances,
7. Lodge a complaint with the President of the Personal Data Protection Office (PUODO) if the User believes their data is being processed unlawfully.
Sharing Personal Data
1. Users’ personal data may be shared with entities cooperating with the Manager in managing the parking, including:
  1. Payment processing providers,
  2. Debt collection agencies in case of unpaid dues,
  3. Law enforcement and courts as required by law.
2. The Manager does not transfer personal data outside the European Economic Area (EEA).
Video Surveillance Rules
1. The parking area is under video surveillance to ensure safety and enforce parking regulations.
2. Cameras are strategically placed to monitor entry, exit, and shared areas.
3. Video surveillance does not cover the inside of vehicles or sanitary facilities.
Contact Regarding Personal Data
1. All inquiries regarding personal data processing can be submitted:
  1. By email: biuro@tis-partners.pl,
  2. By post: TIS Partners sp. z o.o., Prezydenta Gabriela Narutowicza 26/28, 90-135 Łódź,
  3. In person at the parking customer service point.
2. The Manager will respond to personal data inquiries within 30 days of receipt.

§ 11. VEHICLE TOWING RULES

Cases for Vehicle Towing
The Manager has the right to order a vehicle to be towed at the User’s expense in the following situations:
1. The vehicle is parked in a prohibited area (e.g., access roads, spaces for disabled persons without proper authorisation),
2. The vehicle blocks traffic or access to parking infrastructure,
3. The vehicle remains in the parking for more than 3 days without payment,
4. The vehicle poses a safety hazard (e.g., fuel leaks, mechanical damage, hazardous materials),
5. The vehicle has been abandoned, and the Manager cannot contact the owner.
Towing Procedure
1. Before towing, the Manager will attempt to contact the User based on available information (e.g., registration number, subscription details).
2. If contact is not possible, the Manager will draft a written report including:
  1. The date and time of the violation,
  2. A description of the situation (e.g., location and reason for towing),
  3. Photographic documentation of the vehicle.
3. The towing will be performed by an authorised towing company, which will transfer the vehicle to an impound lot.
Towing and Storage Costs
1. The User will bear all costs associated with towing and storing the vehicle, including:
  1. Towing service fees according to the towing company’s price list,
  2. Storage fees at the impound lot.
2. The Manager will inform the User about the location of the towed vehicle and the steps to retrieve it.
Retrieving the Vehicle from the Impound Lot
1. To collect the towed vehicle, the User must:
  1. Pay all towing and storage fees,
  2. Provide documents proving the right to claim the vehicle (e.g., registration certificate, ID).
2. The vehicle will only be released to the authorised person after verifying the documents.
Reporting an Abandoned Vehicle
1. If a vehicle remains unclaimed at the impound lot for over 90 days, the Manager may report it as abandoned to the appropriate authorities (e.g., Police or Municipal Guard).
2. Following administrative procedures, the vehicle may be disposed of or sold in accordance with applicable laws.
Towing Complaints
1. The User may file a complaint if they believe the vehicle was towed without justification.
2. Complaints must be submitted within 7 days of the towing date, following the complaint procedure outlined in this agreement.

§ 12. FINAL PROVISIONS

Validity and Amendments to the Agreement
1. This agreement is valid from the moment of its conclusion until it is terminated, expires, or is cancelled in accordance with the provisions outlined herein.
2. The Manager reserves the right to amend the terms of this agreement and the parking regulations.
3. Users will be informed of any changes to the parking regulations or agreement terms at least 14 days in advance through:
  1. An announcement on the website parking.lodz.pl,
  2. A notice at the parking customer service point,
  3. An email notification (for subscription Users).
4. If the User does not accept the changes, they have the right to terminate the agreement without notice. However, the subscription fee for the current period will not be refunded.
Governing Law and Jurisdiction
1. In matters not regulated by this agreement, the provisions of the Civil Code and the Road Traffic Act shall apply.
2. All disputes arising from this agreement that cannot be resolved amicably will be settled by the court competent for the Manager’s registered office, unless otherwise provided by law.
Severability Clause
1. If any provision of this agreement is deemed invalid or unenforceable, the remaining provisions shall remain in force.
2. The parties undertake to replace any invalid provisions with new ones that comply with applicable laws and reflect the original intent of the parties.
Contacting the Manager
All matters regarding the agreement, complaints, and inquiries about the parking can be directed to the Manager via:
1. Phone: +48 502 231 093,
2. Email: biuro@tis-partners.pl,
3. Mail: TIS Partners sp. z o.o., Prezydenta Gabriela Narutowicza 26/28, 90-135 Łódź.
Agreement Attachments
The following documents form an integral part of this agreement:
1. The parking regulations,
2. The parking fee price list,
3. Any additional terms specified in an individual subscription agreement (if applicable).
Final Approval
1. This agreement is concluded when:
  1. Both parties accept or sign it (for reservations or subscriptions),
  2. A parking ticket is collected, and the User enters the parking area (for single-use parking).
2. The User declares they have read and accepted the terms of the agreement and the parking regulations.